As artificial intelligence continues to make its presence felt in various industries like finance, healthcare, etc., the debate over where AI can be a substitute for human judgment has grown more complex. While AI has unmatched power in analysing large chunks of data and identifying trends, it currently lacks elements like emotional intelligence, ethics, and adaptability. Here, in this blog, we are going to talk about how human judgment can coexist with AI and where it will possibly surpass AI. We will also talk about Ajay Srinivasan take on the importance of human judgment in striking the right balance between leveraging AI’s capabilities and maintaining our human touch.
Areas where AI has unmatched potential:
According to Ajay Srinivasan, one of the leaders in the Indian business sector, “Gen AI is reshaping industries and redefining productivity at a speed faster than most people can imagine. The AI Trinity of Microsoft, Nvidia, and Meta is worth $10 trillion, 2x India’s market cap. There is no clear payback for these companies from Gen AI yet, but there is an all-out race between the tech giants in the US and China to take the lead in what is believed to be a winner-takes-all race. These large companies are each investing close to $100 bn a year to get ahead.”
Let us look at some of the fields where AI has proved itself to be extremely useful:
Analysing huge chunks of data: The greatest power of AI lies in analysing large amounts of data with extraordinary speed and accuracy. This is the main reason why AI is being used in different fields. It can analyse data in real time and offer meaningful insights. This allows businesses to make enhanced decisions.
Detecting trends and patterns: In scenarios where large-scale pattern recognition is required, like fraud detection in the financial sector, the power of AI is unmatched. AI can be used to analyse millions of transactions within seconds and detect fraudulent activities based on rules and past data.
Automating repetitive tasks: AI enables automation of various repetitive tasks and it can be safely said that all predictable, repetitive jobs will be replaced by AI.
Improving processes and workflows: AI allows companies to work more efficiently. It helps enhance productivity and increase business revenue. AI also has a big role to play in streamlining processes and offering better workflows that are actually error-free.
However, despite AI’s capabilities, there are still a lot of areas where it currently fails to give the desired outcome. This is the reason why human judgement is still considered to be an inevitable aspect of critical decision-making.
Few areas where human judgement outperforms AI:
Here are some of the areas where human judgment can add unmatched value to AI:
Strategic thinking: Humans consider long-term impacts while designing business strategies. They also consider priorities and make decisions that are aligned with the company’s goals and vision.AI may factor in a lot but what comes form experience and intuition may not be replicable.
Context awareness: Business leaders recognise the political, cultural, and emotional factors that AI often tends to miss. This helps in further enhancing business operations, thereby allowing businesses to operate smoothly.
Ethical judgement: Sustainability, morality, and social responsibility are areas over which AI has no view of its own. This is yet another area where human judgment overpowers AI. This will also be the reason why human intervention is needed in AI-driven operations.
Creative problem solving: Irrespective of how advanced AI might be, human beings find solutions that go beyond the boundaries of analysing data. This again gives human judgment an edge over AI.
Cross-functional collaboration: Human teams bring together different perspectives across different departments. This allows companies to build themselves an extraordinary place in this competitive world.
Empathy and communication: Humans understand feelings that can help instill trust among the customers, stakeholders, and other employees. This is mainly done through emotional intelligence and communication. AI has no emotion.
Recently, Ajay Srinivasanhas also talked about the importance of human judgment in today’s world. He says that machines might not replicate discernment informed by lived experience. Real-world decision-making is rarely tidy, and this is where human intuition thrives. AI’s rise will increase the value of critical thinking and sound judgment. The risk lies not in AI itself, but in delegating authority to AI mindlessly, without accountability.
Bottomline:
So, as you can see, no matter how reliant we become on artificial intelligence, we still need to understand the power of human judgment. While AI can offer recommendations and insights based on the available data, it lacks the context and deeper understanding that human decision-makers can bring to the table. This is where the importance of human judgment matters.
Despite AI’s extraordinary capabilities, there are still a lot of areas where human judgment is required. So, instead of debating whether AI can completely replace human judgment, the best decision is to bring together the best of both worlds and use it to your benefit.
Ajay Srinivasan 
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